1. You must have management support
2. How is this development goal connected to the business goals?
3. Always know what success looks like
4. Do a little less and do it better
5. Perfect planning prevents poor performance
6. Push back if the objective is not suitable for training
7. Have a written proposal
8. All adults learn by doing, and doing something where they can see the benefit to their job
9. External providers are getting a lot of money from you – they can do more to help pre and post to embed the learning
10. Be very cautious about putting someone senior on a course with their junior
11. Sell the training to attendees – WIIFY
12. Do invites that inspire
13. Encourage attendance via carrot: food, competitiveness, team spirit, prizes; and stick; sanctions
14. Have a policy about handling audience disruption
15. Design a happy sheet which helps you improve in future and makes them think about what they have learned
16. Get those back at the ranch to help embed learning
17. Always have a follow up some months later
18. Waterfalling knowledge has many advantages
19. Use appraisals to link back round to check what you are trying to do for the business; and to remind everyone of the investment
20. Shout about your successes
Gwyneth March 